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Library / Customer Support & Helpdesk

Customer Support & Helpdesk

Route Customer Support Emails to AI Specialist Agents

When a support email arrives, OpenAI classifies it and technical, billing, urgent or general agents answer from a Pinecone knowledge base, escalating to humans on Slack.

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The steps

  1. OpenAI Classification Model
  2. Technical Support Agent
  3. Billing Support Agent
  4. Urgent Escalation Agent
  5. General Support Agent
  6. Send Gmail Response
  7. Log to Support Dashboard
  8. Slack Human Escalation
  9. Text Classifier
  10. Gmail Trigger
  11. Google Gemini Chat Model
  12. Pinecone Vector Store
  13. Embeddings OpenAI
  14. Google Drive Trigger

23 steps in total.

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