Skip to content
NEWError doctor and Watchtower: failed n8n runs explained in plain words, and emailed to you. See what is new

Library / Customer Support & Helpdesk

Customer Support & Helpdesk

Ask Users for Their Email and Escalate Support Requests to Slack

Sub-workflow an AI agent can call to request a user's email address, then posts the request to a Slack support channel for help.

Import it free Sign in to open it

What it does

### Sub-workflow: Custom tool The agent above can call this workflow. It checks if the user has supplied an email address. If they haven't it prompts them to provide one. If they have, it messages a customer support channel for help.

The steps

  1. When chat message received
  2. OpenAI Chat Model
  3. Simple Memory
  4. When Executed by Another Workflow
  5. Check if user has provided email
  6. Message Slack for help
  7. Confirm that we've messaged a human
  8. Prompt the user to provide an email
  9. Not sure?
  10. AI Agent
  11. Error Handler

Similar automations

Chatbots & Messaging BotsAnswer customer chats and escalate complaints with Llama 3.2, Google Sheets, and Slack30 stepsEmail AutomationGrade and escalate truck defects with Forms, Google Sheets, Gmail, Telegram, and DeepSeek33 stepsEmail AutomationB2B Demo Lead Rescue Desk: Enrich, Score, Route, and SLA Escalate20 stepsBuilding Blocks & UtilitiesAsk a Human in Slack When AI Is Unsure10 steps