Library / Customer Support & Helpdesk
Customer Support & Helpdesk
Monitor Support Tickets with ScrapeGraphAI and Slack
On a schedule or when a ticket webhook fires, the workflow scrapes support dashboards with ScrapeGraphAI, analyzes ticket trends, stores them in Google Sheets and alerts Slack.
What it does
# Step 3: Advanced Support Analytics 🧠 Sophisticated AI-powered ticket analysis and intelligence: ## AI Categorization - Smart Classification: Technical, Billing, Account, etc. - Confidence Scoring: Reliability percentage - Pattern Recognition: Issue trend identification - Keyword Analysis: Automated tagging ## SLA Management - Multi-tier SLA Rules: Enterprise, Premium, Standard - Breach Detection: Real-time monitoring - Performance Metrics: Response and resolution times - Customer Tier Adjustments: Priority multipliers ## Escalation Intelligence - Smart Scoring: Multi-factor escalation algorithm - Risk Assessment: Crisis potential evaluation - Automated Triggers: Manager notification rules - Historical Analysis: Pattern-based predictions
The steps
- Automated Support Monitor Trigger
- Support Ticket Webhook Trigger
- AI Support Dashboard Scraper
- AI Closed Tickets Analyzer
- AI Knowledge Base Analyzer
- Advanced Support Analytics & Intelligence
- Google Sheets Support Analytics Dashboard
- Critical Escalation Filter
- Slack Manager Escalation Alert
- Analytics Summary Filter
- Slack Analytics Summary Report
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