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Customer Support & Helpdesk

Zendesk Support Chat Agent with Drive Knowledge and OpenAI

When a chat message arrives, an OpenAI agent answers using Google Drive documents embedded as knowledge and Zendesk ticket data.

What it does

# Chattrigger Workflow ## Overview Automated workflow: Chattrigger Workflow. This workflow integrates 18 different services: stickyNote, textSplitterTokenSplitter, splitInBatches, vectorStoreQdrant, agent. It contains 33 nodes and follows best practices for error handling and security. ## Workflow Details - Total Nodes: 33 - Node Types: 18 - Error Handling: ✅ Implemented - Security: ✅ Hardened (no sensitive data) - Documentation: ✅ Complete ## Node Breakdown - When chat message received: chatTrigger - AI Agent: agent - OpenAI Chat Model: lmChatOpenAi - Split Out: splitOut - Embeddings OpenAI1: embeddingsOpenAi - Default Data Loader: documentDefaultDataLoader - Token Splitter1: textSplitterTokenSplitter - Window Buffer Memory: memoryBufferWindow - Embeddings OpenAI2: embeddingsOpenAi - Extract from File: extractFromFile - ... and 23 more nodes ## Usage Instructions 1. Configure Credentials: Set up all required API keys and credentials 2. Update Variables: Replace any placeholder values with actual data 3. Test Workflow: Run in test mode to verify functionality 4. Deploy: Activate the workflow for production use ## Security Notes - All sensitive data has been removed or replaced with placeholders - Error handling is implemented for reliability - Follow security best practices when configuring credentials ## Troubleshooting - Check error logs if workflow fails - Verify all credentials are properly configured - Ensure all required services are accessible

The steps

  1. When chat message received
  2. AI Agent
  3. OpenAI Chat Model
  4. Split Out
  5. Embeddings OpenAI1
  6. Default Data Loader
  7. Token Splitter1
  8. Window Buffer Memory
  9. Embeddings OpenAI2
  10. Extract from File
  11. When clicking ‘Test workflow’
  12. AI Agent1
  13. OpenAI Chat Model1
  14. Embeddings OpenAI

31 steps in total.

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