Library / Customer Support & Helpdesk
Customer Support & Helpdesk
Sync Zendesk Tickets and Comments to Jira Issues
When a Zendesk ticket arrives by webhook, it creates a Jira issue and adds later ticket comments to that issue.
The steps
- IF
- Create issue
- Update ticket
- Get ticket
- Determine
- Create comment to existing issue
- On new Zendesk ticket
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