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Customer Support & Helpdesk

Sync Zendesk Tickets and Comments to Jira Issues

When a Zendesk ticket arrives by webhook, it creates a Jira issue and adds later ticket comments to that issue.

The steps

  1. IF
  2. Create issue
  3. Update ticket
  4. Get ticket
  5. Determine
  6. Create comment to existing issue
  7. On new Zendesk ticket

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