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Customer Support & Helpdesk

Resolve IT Support with Azure Search and Jira Tickets

When a chat message arrives, an AI agent searches an Azure AI Search knowledge index and creates Jira tickets, and uploaded docs are embedded into the index.

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What it does

## 2. Uploading Docs to Azure AI Search Index

The steps

  1. When chat message received
  2. Google Gemini Chat Model
  3. Simple Memory
  4. Create Jira Ticket
  5. IT Support Agent
  6. On Knowledge Upload
  7. Split Out Binary Files
  8. Get Embeddings
  9. Prep Content
  10. When clicking ‘Test workflow’
  11. Set Common Fields
  12. Create Azure AI Search Service
  13. Get Azure AI Search Admin Key
  14. Create Azure AI Vector Index

26 steps in total.

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