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Customer Support & Helpdesk

Categorize Support Tickets with Gemini and Report by Email

When a Typeform support ticket is submitted, Gemini categorizes it, it is stored in Google Sheets with counters, and a summary is emailed.

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What it does

======================================= WORKFLOW ASSISTANCE ======================================= For any questions or support, please contact: Yaron@nofluff.online Explore more tips and tutorials here: - YouTube: https://www.youtube.com/@YaronBeen/videos - LinkedIn: https://www.linkedin.com/in/yaronbeen/ ======================================= Author: Yaron Been

The steps

  1. Google Gemini Chat Model
  2. Form Trigger
  3. AI Categorization
  4. Extract Category
  5. Store Data
  6. Fetch Support Ticket Data
  7. Increment Counter
  8. Email Ticket Summary

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