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Library / Data Sync & ETL

Data Sync & ETL

Sync Microsoft Entra Users to Zammad

When you run it manually, it reads groups and users from Microsoft Entra and creates or updates the matching users in Zammad.

What it does

# Entra User to Zammad User Sync ## Overview Automated workflow: Entra User to Zammad User Sync. This workflow integrates 10 different services: stickyNote, httpRequest, splitOut, merge, set. It contains 21 nodes and follows best practices for error handling and security. ## Workflow Details - Total Nodes: 21 - Node Types: 10 - Error Handling: ✅ Implemented - Security: ✅ Hardened (no sensitive data) - Documentation: ✅ Complete ## Node Breakdown - When clicking ‘Test workflow’: manualTrigger - Note1: stickyNote - Get Groups from Entra: httpRequest - Remove outer Array: splitOut - Select Entra Zammad default Group: if - Remove outer Array from Entra User: splitOut - Zammad Univeral User Object: set - Get Zammad Users: zammad - Merge: merge - Get Members of the default group: httpRequest - ... and 11 more nodes ## Usage Instructions 1. Configure Credentials: Set up all required API keys and credentials 2. Update Variables: Replace any placeholder values with actual data 3. Test Workflow: Run in test mode to verify functionality 4. Deploy: Activate the workflow for production use ## Security Notes - All sensitive data has been removed or replaced with placeholders - Error handling is implemented for reliability - Follow security best practices when configuring credentials ## Troubleshooting - Check error logs if workflow fails - Verify all credentials are properly configured - Ensure all required services are accessible

The steps

  1. When clicking ‘Test workflow’
  2. Get Groups from Entra
  3. Remove outer Array
  4. Select Entra Zammad default Group
  5. Remove outer Array from Entra User
  6. Zammad Univeral User Object
  7. Get Zammad Users
  8. Merge
  9. Get Members of the default group
  10. Find new Zammad Users
  11. Update Zammad User
  12. Create Zammad User
  13. Deactivate Zammad User
  14. Find removed Users

35 steps in total.

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