Library / Customer Support & Helpdesk
Customer Support & Helpdesk
Support Customers on WhatsApp with Gemini and Google Docs
When a WhatsApp message arrives via WhapAround, a Gemini agent answers from a Google Docs knowledge base, respects the 24-hour window and logs to Sheets.
What it does
# WhatsApp AI Assistant No Business Verification Required Instant activation with full WhatsApp Group support. Instantly answer WhatsApp questions using your internal documents. No AI training required. *Skip the complex WhatsApp Business Cloud API setup - WhapAround solve that problem for you.* ## How It Works Your assistant reads a live Google Doc, processes incoming WhatsApp messages, generates AI responses using OpenAI/Gemini, and sends replies automatically. ## Requirements - WhapAround Account: https://whaparound.pro/ (eliminates need for WhatsApp Business Cloud API configuration) - Google Doc with your business content - API Key: OpenAI or Gemini - Database (optional): PostgreSQL memory setup - https://www.youtube.com/watch?v=JjBofKJnYIU ## Quick Setup 1. Add your Google Doc ID to the Docs node 2. Connect WhatsApp webhook (follow provided guidance) 3. Map the message field 4. Connect your AI provider (OpenAI/Gemini) 5. Test with a live message ## Professional Setup Services Need help with implementation? We provide: - Easy WhatsApp connection (bypass WhatsApp Business Cloud API complexity entirely) - Google OAuth & document structure - AI model configuration - Custom branding & tone - Logging & escalation systems Contact: andrea@jamot.pro | WhatsApp: +16508665016
The steps
- AI Agent
- cleanAnswer
- 24-hour window check
- If
- Google Gemini Chat Model
- Prepare Prompt
- Google Sheets
- Date & Time
- company's knowledge
- Simple Memory
- WhapAround - Listeing
- WhapAround - Respond Message
- WhapAround - Respond Template
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