Answer Shopify order status questions on WhatsApp with OpenAI and Shiprocket

## 📦 OrderDesk – WhatsApp "Where's My Order?" AI Agent For Shopify D2C brands in India where most WhatsApp support is the same question: where is my order? Agents spend the day copying tracking numbers between Shopify and the courier panel while real problems wait. ### How it works A customer messages your WhatsApp number in English, Hindi or Hinglish. An AI agent looks up their orders by phone number, or by order number after checking it's really theirs. It then pulls live tracking from Shiprocket and replies with concrete facts: status, courier, AWB, expected delivery and a tracking link. It can also explain your return policy. When the customer asks for a human, reports damage or a refund issue, or the bot fails twice in a row, the chat switches to human mode. Your team gets a Slack card, and further messages are forwarded there. One click on the card's resume link hands the chat back to the bot. ### Setup steps 1. Connect WhatsApp Business Cloud (trigger and send), OpenAI, Google Sheets and Slack. 2. Add a Shopify custom-app token (read_orders) as Header Auth (X-Shopify-Access-Token), and Shiprocket as Custom Auth with {"body":{"email":"…","password":"…"}}. 3. Create a sheet with WISMO Conversations and WISMO Log tabs, and replace the REPLACE_… store domain, sheet, channel and n8n URL. 4. Edit return_policy with your own rules, then send yourself a test message.